Solutions / Field Services & Contracting
The Fast-Track Field Service Management Software for Modern Contractors
The first trade to drop a quote wins the contract. BTS upgrades traditional contractor estimating software by connecting your live accounting tools with an automated fleet. Capture inbound emergencies, handle instant voice callbacks, and deliver precise quotes via SMS 24/7.
24/7 AI Voice Callback
Emergency AC, plumbing, and electrical calls get an AI callback in under 30 seconds — day or night.
Live Accounting Pricing Sync
Pulls real-time pricing from QuickBooks, ServiceTitan, and your flat-rate book for accurate quotes every time.
Branded Quote + E-Sign
Emergency AC Compressor replacement quote drafted and sent — with deposit and e-signature — in minutes.
Multi-Territory Dispatch
Routes confirmed jobs to the right tech across multiple service zones, with calendar sync and mobile updates.
Live Dispatch Analytics
Speed-to-Lead Tracking
Average Trade Callback
19
seconds
Across 248 emergency tickets this week
Active Ticket Routing
#HV-3041Tech 7
Emergency HVAC
Workflow Triggers
Every call answered, quoted, and dispatched
- 1Emergency AC Compressor replacement quote drafted and sent
- 2After-hours water heater leak — on-call plumber dispatched in 4 minutes
- 3Scheduled HVAC tune-up booked into the lead tech's calendar
- 4Commercial electrical panel upgrade quoted from live flat-rate book
- 5Drain cleaning emergency triaged, priced, and dispatched 24/7
FAQ
Field Service & Trade Questions
Can BTS dispatch across multiple service territories?
Yes. BTS supports multi-territory dispatching with per-zone pricing, technician skill matching, drive-time routing, and territory-specific dispatch rules — so the right tech goes to the right job.
Does it sync with my scheduling calendar?
Yes. BTS hooks into Google Calendar, Microsoft 365, ServiceTitan, Housecall Pro, and Jobber — confirmed jobs land directly in the assigned technician's calendar with no double entry.
Can my techs receive and update jobs from their phones?
Yes. Technicians receive dispatched jobs via SMS and mobile app with the approved quote, customer details, and ETA. They can update status, capture signatures, and collect payment from the field.
Does it handle after-hours and emergency calls?
Yes. The AI voice agent answers 24/7, triages emergencies, quotes the dispatch fee, and books your on-call technician — so you never lose a midnight call to a competitor.
Can it manage flat-rate books and membership pricing?
Yes. BTS supports flat-rate pricing, service agreements, and membership discounts so quotes always reflect your customer's plan and your current pricing.