Solutions / Heavy Equipment Repair

Enterprise Heavy Equipment Service Software & Instant AI Estimating

Q: Can BTS route the closest field technician to an off-grid job site?

Yes. BTS uses GPS-based routing with offline fallbacks via SMS to dispatch the closest certified field technician to remote or off-grid job sites.

Q: Can it handle multi-day projects and on-site labor diagnostics billing?

Yes. BTS supports complex billing rules including travel time, on-site diagnostics, multi-day labor, and per-machine downtime fees.

Q: What happens when a technician is in a low-signal area?

Dispatch jobs are delivered via SMS with offline-cache support, so technicians receive the work order and quote details even in poor-signal zones.

Minimize fleet downtime with an agentic deployment built for heavy industrial repair. BTS checks live parts databases, maps complex heavy equipment estimating software rules, and text-blasts a branded quote with built-in e-sign to your clients in under 2 minutes.

Schedule a demo +1 (386) 287-0787

Heavy equipment technician in a hard hat holding a tablet while stepping down from an excavator at a daylight job site

30-Second AI Callback

Inbound fleet and field service leads receive an AI voice callback before the machine sits idle for an hour.

Live Parts & Labor Quoting

Pulls OEM heavy machinery parts sheets and your labor billing rules into every quote — including travel and on-site diagnostics.

Branded SMS Quotes + E-Sign

Text-blast a branded quote with deposit and e-signature in under 2 minutes so the job is approved before the next shift.

Field Tech Dispatch on Accept

Once approved, BTS routes the nearest certified field technician with GPS plus SMS fallback for off-grid sites.

Live Field Diagnostics & Fleet Estimating Flow

Estimate #FL-20461 — Caterpillar 336 Excavator

Job Site: I-95 Corridor • Tech: M. Alvarez • OEM Catalog Sync: Active

Quote Ready

Line ItemQtyAmount

Hydraulic Pump Assembly Replacement1$4,280.00

Hydraulic Fluid + Seal Kit2$340.00

On-Site Diesel Fleet Diagnostic Labor3.5$612.50

Travel & Mobilization Fee1$185.00

Total$5,417.50

Signed via SMS • Routed to nearest certified field technician on accept

Workflow

From inbound call to dispatched tech in minutes

1Inbound call or web request received from a fleet operator
2AI confirms the machine, fault code, and on-site location
3Hydraulic pump assembly + on-site labor diagnostics priced from live OEM data
4Branded quote with e-sign sent via SMS in under 2 minutes
5Approved job dispatched to the closest certified field technician

FAQ

Heavy Equipment & Field Fleet Questions

Can BTS route the closest field technician to an off-grid job site?

Yes. BTS uses GPS-based routing with SMS fallback so dispatch reaches technicians even in low-signal or off-grid environments — and assigns by certification and proximity.

Does it integrate with heavy machinery parts catalogs and labor rate sheets?

Yes. BTS pulls live parts pricing from OEM catalogs, distributor feeds, QuickBooks, and your internal labor rate sheets to build accurate quotes for hydraulic, diesel, and powertrain jobs.

Can it handle multi-day projects and on-site labor diagnostics billing?

Yes. The quoting engine supports travel time, on-site diagnostics, multi-day labor matrices, and per-machine downtime fees typical of heavy field repair.

What happens when a technician is in a low-signal area?

Work orders and quotes are delivered via SMS with offline cache support, so technicians receive job details even in poor-signal zones and sync back when they reconnect.

Does it support fleet account pricing and PO workflows?

Yes. BTS handles fleet-specific pricing tiers, purchase order capture, and account-based billing so commercial customers can approve work without delay.